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DUE TO THE NATURE OF OUR PRODUCT WE CAN NOT ACCEPT RETURNS. WE ARE SORRY FOR ANY INCONVENIENCE THIS MAY PROVIDE. PLEASE CONSIDER THIS BEFORE PURCHASING ANY PHYSICAL SEXUAL WELLNESS PRODUCTS FROM OUR STORE. WE TOTALLY UNDERSTAND IF THIS IS A TURNOFF BUT, ALLOW US TO TURN THAT HEAT BACK UP WITH OUR FREE EROTICA ON OUR LOVE LETTER PAGE. THANK YOU FOR YOU UNDERSTANDING. SINCERELY, VELORA